On my next visit to Jobcentreplus in Hounslow I decided to revisit the travel expense situation based on my research having failed to uncover any evidence of this change in policy and requested a referral to a manager. Suddenly a travel expense form materialises for my signature and payment is promptly made.
No doubt about it – I was told a barefaced lie by my personal adviser.
The lesson to be learned? Don’t beleive anything jobcentreplus tells you without first checking the veracity from an independent source.
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